CUSTOMER CARE
General
Information
If
you have questions about an
existing order, placing a new order, or just general product
information, you can e-mail us at webmaster [AT] cesarani [DOT] com, or
call us at 1 (646) 256-7701. Our Customer Service Representatives will
be happy to answer any questions you may have.
Customer Service Operating Hours (E.S.T.): Monday through
Thursday 8:30am - 5:00pm
To facilitate a prompt reply to your e-mail or call, please provide the
following information:
* Your Name
* Address
* Order # (if applicable)
How would you like us to respond?
* If by e-mail, please include your e-mail address.
* If by fax or phone call, please provide us with a telephone
number.
Company Address: CESARANI, 301 Sixth
Street, Brooklyn, NY 11215
Delivery
We ship most orders within 48 hours, and will notify you promptly of
any backorders.
All orders are shipped via U.S.Mail. U.S. Express Delivery is
available at an increased charge.
Only orders within the continental U.S. are accepted.
The amounts will be calculated for you when you complete the order
information.
Returns
Policy
If
for any reason you are not completely satisfied with your purchase
from CESARANI, simply return it within 30 days of receipt for a prompt
and friendly
exchange or refund in the manner instructed below:
1. Please complete the return section of your invoice and include it
along with
the items being sent back.
2.
The full amount of the returned item will be credited to the
original tender (credit card, gift card, or online gift certificate) if
returned within
30 days
of the ship date on your invoice
and accompanied by the original invoice
3. When shipping merchandise back, please wrap the item(s) in a sturdy
packaging and secure with strong tape. For your protection, insure it
for its
value.
4. Return the package prepaid (Sorry, we cannot accept CODs.) via
insured mail
or UPS.
5. Address your package to: CESARANI Return Department, 301 Sixth Street
Brooklyn,
NY 11215.
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PRIVACY
At CESARANI, we
ensure our customers' privacy. You can be confident
that CESARANI and S.J.C. Concepts, LLC, our parent company, does not
sell or exchange email addresses with third parties.
As a visitor to
www.cesarani.com, our web site can automatically
recognize your Internet service provider, but does not identify you as
an individual. For customers who make a purchase at our on-line store,
we do collect information on which pages were viewed on our site. We
use this information to improve your overall shopping experience with
us. We also record information given during the order and registration
processes - and we keep this information confidential. In our ongoing
effort to offer you the most current - and best - shopping
opportunities, we may contact you regarding CESARANI products. If, for
any reason, you would like to be taken off of our email list, please
feel free to contact us via email at webmaster [AT] cesarani [DOT] com.
This shopping experience is
hosted by Yahoo!
Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! also automatically collects information about your
shopping experience. Please see the Yahoo! Privacy
Policy for more information about how Yahoo! uses this
information.
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